Refund policy

We have a 48 hour return policy, which means you have 48 hour after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zelocartofficial@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zelocartofficial@gmail.com.

 

Return Eligibility

• Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.

• Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation.

 

Refund Eligibility

Refunds will be processed for eligible returns based on the following criteria:

• Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. 

• Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zelocartofficial@gmail.com.