Shipping policy
At ZeloCart, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and delivered.
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🚚 Order Processing Time
• All orders are processed within 1–2 business days after confirmation.
• Orders are not processed or shipped on Saturdays, Sundays, or public holidays.
• During peak seasons or high demand, processing time may be slightly delayed.
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📍 Shipping Time
• Orders are typically delivered within 5–7 business days across India.
• Delivery to remote or rural areas may take 7–10 business days depending on courier service availability.
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💰 Shipping Charges
• We offer Free Shipping on most products.
• Any applicable shipping charges will be clearly mentioned at checkout.
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📦 Order Tracking
• Once your order is shipped, you will receive a tracking ID via SMS, Email, or WhatsApp.
• You can track your order using the tracking link provided.
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❗ Delivery Delays
Delivery may be delayed due to:
• Natural calamities
• Courier partner issues
• High order volumes or festive seasons
ZeloCart is not responsible for delays caused by courier partners but will assist you in tracking your order.
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📍 Incorrect Address / Failed Delivery
• Please ensure your shipping address and phone number are correct.
• If delivery fails due to incorrect details or customer unavailability, re-shipping charges may apply.
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🚫 Order Cancellation
• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.
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📞 Contact Us
For any shipping-related queries, reach out to us:
📧 Email: zelocartofficial@gmail.com
💬 WhatsApp: +91 8088499178
🕒 Availability: 10:00 AM – 4:00 PM (Monday to Friday)
📍 Address: Gerukatte, Belthangady – 574217, Dakshina Kannada, Karnataka, India
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🔥 Important Note (For COD Orders)
• Please ensure you are available at the time of delivery.
• Repeated Cash on Delivery (COD) refusals may lead to restriction of future orders.